Refund Policy

REFUNDS, RETURNS, AND EXCHANGES

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REFUNDS BOXES

Creative Glam Box does not offer refunds, returns, or exchanges. However, we will always do our best to help with any concerns that may come up during your subscription. Please reach out to our support team for additional assistance. 

Once you have been billed for a new subscription activation or renewal, we are not able to offer a refund, return, or exchange. All orders are non-refundable and considered final at the time they are placed. 

DAMAGED ITEMS

If you received a damaged item, please send us an email at contact@creativeglambox.com  within 14 days of receiving your box with a photo of the damaged item next to the shipping label on your box. Please have name and address visible and they must be photographed together in picture. 

LOST OR STOLEN BOX

If your box tracking information is reported as delivered but hasn't arrived we recommend checking with your carrier first. Also, consider checking your driveway, gate, doorstep, additional household members and other surrounding areas for your box.

SERVICES

All subscription and one-time service sales are final. Once a payment has been processed, refunds are not available. Subscribers may cancel their subscription at any time before their next billing date to avoid future charges.

If a service appointment must be rescheduled, clients may do so within the allowed time frame listed in our booking policy. Missed or unattended appointments will not be refunded or credited.

In the rare case of an error or issue on our part, we will review the matter and offer an appropriate resolution, which may include service credit at our discretion.

We appreciate your understanding as this policy allows us to honor our partnerships with service providers and maintain the quality and consistency of your subscription experience.